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United Airlines tests telling passengers why their flights are delayed
CHICAGO –– You’re sitting at the airport, about to leave on a big summer trip, when you hear the dreaded announcement: the flight’s delayed. Would knowing why you’re about to kill a couple of hours in the airport lounge leave you less frustrated? (www.postbulletin.com) Ещё...Sort type: [Top] [Newest]
Wow... I really love this idea. What a concept. Actually engaging in upfront communication with the customer. I think that this type of communication will most definitely help the airlines as the customer will feel like they're not being talked down to with a "we're delayed again" script that was read off some form. I believe that a person generally will respond with more respect to a person when they provide open and honest up front communications to them. This just seems like a common sense thing that should've been done a while ago.
Have been in the industry for 15 years...telling the truth always makes things easier. But never lie because people aren't stupid.
Yes, that is best policy. Assume people are somewhat intelligent and it will help many times. If one assumes passengers are morons, then that makes them more stupid.
UAL has often given passengers explanations for delayed flights, for years. "Bad weather in (your destination)" was the most frequent excuse. They apparently did not realize that passengers can check the weather online, can see that a crew hasn't shown up or that mechanics arrived. So this "new" program would be great, as long as the explanations are accurate.
Or, the weather has stopped flights at in the city from which your aircraft is departing.
Many times people waiting for a flight in Florida are infuriated over seeing "cancelled" and the explanation is "weather"...They see the sun and clear skies. What they are not told is the equipment for their flight is grounded at La Guardia due to a blizzard.
TELL THEM THAT!
Many times people waiting for a flight in Florida are infuriated over seeing "cancelled" and the explanation is "weather"...They see the sun and clear skies. What they are not told is the equipment for their flight is grounded at La Guardia due to a blizzard.
TELL THEM THAT!
As long as this doesn't turn into an excuse to blame ATC and then tell us ATC would be better off privatized. Better reasons would be - "There are not enough gates at this airport for the number of planes we are trying to fit in" and "This would be much easier if we could spread the flights throughout the 24 hours in a day instead of trying to cram you all into peak periods".
Well, if the issue is ATC, and it certainly can be, they should tell the passengers. I think privatizing ATC is insane, buuuuuut....
When ATC issues a GDP for "staffing issues", how is that not ATC's fault?
When ATC issues a SWAP statement or FYI advisory instructing carriers to fuel for CDR's but file normal routes, then never assigns the CDR and send an aircraft straight into a thunderstorm causing a diversion, how is that not their fault?
When ATC can't seem to get aircraft from the runway to the gate or visa versa when they have every opportunity to move people, on a normal day when they typically have no issues, how is that not their fault?
Again, I am against privatizing ATC but I don't think major reform is out of the question and the "we are doing anything wrong" stuff coming from the ATC camp is a bunch of bull. They're just as responsible as anybody else. If ATC does something stupid causing delay or diversion, United should be frank and tell the passenger exactly what happened.
When ATC issues a GDP for "staffing issues", how is that not ATC's fault?
When ATC issues a SWAP statement or FYI advisory instructing carriers to fuel for CDR's but file normal routes, then never assigns the CDR and send an aircraft straight into a thunderstorm causing a diversion, how is that not their fault?
When ATC can't seem to get aircraft from the runway to the gate or visa versa when they have every opportunity to move people, on a normal day when they typically have no issues, how is that not their fault?
Again, I am against privatizing ATC but I don't think major reform is out of the question and the "we are doing anything wrong" stuff coming from the ATC camp is a bunch of bull. They're just as responsible as anybody else. If ATC does something stupid causing delay or diversion, United should be frank and tell the passenger exactly what happened.
If government cannot do the job correctly, then why not privatization?
Why are some of you so hung up on government?
Back to live action.........Regardless of who or what is the cause of the delay/cancellation, this is a move toward better customer relations. That's a good thing
Why are some of you so hung up on government?
Back to live action.........Regardless of who or what is the cause of the delay/cancellation, this is a move toward better customer relations. That's a good thing
Do you really think we'd be better off with ATC run by United Airlines?