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United Prevails in Million-Miler Lawsuit
A Chicago-based frequent flyer who had accumulated more than a million miles in United Airlines’ frequent flyer program lost in his bid to file a class action suit against the airline accusing it of improperly and “immorally” rescinding program benefits for “Million Milers.” (www.frequentbusinesstraveler.com) Ещё...Sort type: [Top] [Newest]
Any airline that promises 'lifetime benefits' for any passenger that attains whatever milestone of the airline's choosing (such as 1 million miles flown) such honor such benefits for as long as the airline exists and the passenger is alive to exercise his or her benefits.
In extreme cases, the airline could reduce perpetual liabilities such as these in bankruptcy, but it might still not be a smart business move to fail to honor promises made.
In this case, the judge ruled in the airline's favor bcause the fine print of their FF program likely stipulates that the airline can change the terms and conditions of their program at any time for any reason or for no reason
That still doesn't make it right. Nor does it seem like a brilliant move. Upsetting your best customers is the easiest way to get them to switch their business to one of your competitors.
In extreme cases, the airline could reduce perpetual liabilities such as these in bankruptcy, but it might still not be a smart business move to fail to honor promises made.
In this case, the judge ruled in the airline's favor bcause the fine print of their FF program likely stipulates that the airline can change the terms and conditions of their program at any time for any reason or for no reason
That still doesn't make it right. Nor does it seem like a brilliant move. Upsetting your best customers is the easiest way to get them to switch their business to one of your competitors.
Whenever I was faced with two airlines merging their ff programs, I immediately used all the miles.
So not the same thing. The plaintiff was concerned about lifetime benefits that had already been attained.
It's Chicago and Illinois. United is pretty big there to say the least. I rest my case.
(Duplicate Squawk Submitted)
Lawsuit Dismissed: Million Miler Loses to United Airlines
A US judge has dismissed a lawsuit brought by George Lagen, a 'million miler' member of United Airlines' MileagePlus frequent flier program, against UA claiming that United removed some of the benefits it promised, thereby breaching its contract with them. To add insult to injury, the judgment also demands that Lagen pay costs incurred by United Airlines.
http://www.flyertalk.com/the-gate/blog/26585-lawsuit-dismissed-million-miler-loses-to-united-airlines.html
Lawsuit Dismissed: Million Miler Loses to United Airlines
A US judge has dismissed a lawsuit brought by George Lagen, a 'million miler' member of United Airlines' MileagePlus frequent flier program, against UA claiming that United removed some of the benefits it promised, thereby breaching its contract with them. To add insult to injury, the judgment also demands that Lagen pay costs incurred by United Airlines.
http://www.flyertalk.com/the-gate/blog/26585-lawsuit-dismissed-million-miler-loses-to-united-airlines.html
As a million-miler I would rather have a cash discount rather than the rather niggardly rewards now on offer.