An extraordinary, incredible example of customer service (yes, from an airline)

Three times I tried to fill in my credit card details. Three times the site rejected them, insisting I should do the one thing no one wants to do these days: contact an airline's customer service line. Perhaps a couple of minutes went by, with no movement from the other end, when another call came in on my phone. I looked at my screen; it was a Portuguese number. (www.zdnet.com) More...

More than 700 airline passengers banned in US for refusing to wear masks

How long the bans last depends on the airline and the individual passenger’s behavior, the companies said. Delta said its bans could last a lifetime in certain cases. (nypost.com) More...

FAA says Boeing is appointing people lacking expertise to oversee airplane certification

The Federal Aviation Administration this summer found Boeing had appointed engineers to oversee airplane certification work on behalf of the agency who lack the required technical expertise and often “are not meeting FAA expectations.” (www.seattletimes.com) More...

Airline industry union leaders call for no-fly list for unruly passengers

Airline worker advocates are encouraging the creation of government and private no-fly lists for unruly passengers amid an increase in violence against flight crew and staff. (thehill.com) More...

Why modern airplanes have winglets

On average, an aircraft equipped with them can use up to 5% less fuel, and for a typical Boeing 737 commuter plane that can mean 100,000 gallons of fuel a year, according to NASA. The collective savings for airlines are in the billions of dollars. (edition.cnn.com) More...

12 more laser strikes reported near Sea-Tac Airport, per FAA

12 more laser strikes have been reported near Sea-Tac International Airport (SEA), and investigators are trying to figure out who was responsible. The laser strikes pose a serious threat to safety, according to the Federal Aviation Administration (FAA). Pointing a laser at an aircraft is a federal crime. (komonews.com) More...

How to bring an airplane out of hibernation

Smith estimates that it takes more than 100 man-hours to make a wide-body aircraft airworthy after storage, and around 40 man-hours for a narrow-body aircraft. (www.cnn.com) More...

U.S. FAA refers 37 unruly airline passengers to FBI for criminal review

The Federal Aviation Administration (FAA) said Thursday it has referred more than three dozen unruly passengers to the FBI for potential criminal prosecution amid a sharp rise in onboard incidents this year. (kfgo.com) More...

The Ugliest Airplane: An Appreciation

The Transavia AirTruk ain’t pretty, but it had purpose. I think it's cool. Made an appearance in Mad Max Beyond Thunderdome. (www.airspacemag.com) More...

Boeing, airline stocks tumble as new Covid variant spurs travel curbs

Boeing, airlines and other travel stocks tumbled on Friday after several European and Asian countries announced new travel restrictions from southern Africa because of a new Covid variant. European Union member nations on Friday agreed to suspend travel from the region, a day after the U.K. said it would temporarily suspend flights from South Africa, Namibia, Lesotho, Eswatini, Zimbabwe and Botswana. (www.cnbc.com) More...