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To the Ticket Agent at the Delta Counter
Man and his family try to make a two minute connection. (www.huffingtonpost.com) Ещё...Sort type: [Top] [Newest]
In this hurry-up-take-care-of-me world, selfishness is at an all-time high. Rarely do we encounter such forgiving individuals who take the time to help and listen. This was a great chapter in your life, Dr.Misner and I wish you the best in your endeavors.
Delta was this and even better oh, 40 years ago or so. At that time I was commuting bewteen Chicago and South America rather often and they flew a glorius 747 bewteen ORD and MIA; they held my plane at Miami a number of times for a few minutes until I and other passengers had the chance to disembark from the incoming flight (Braniff), pass through customs and run like hell to the South side of the terminal. In 1974 Eastern or Panam lost my luggage when flying from Aruba to San Juan to Philadelphia to Lancaster, PA all the same day, but they did not care a damn for three days and out of desperaton I called Delta and you know what they found them at some Pan Am store room at Philly, retrieved all 3 bags and delivered to me in Lancaster, PA via hired van and refused that I pick up the fare and I did not fly Delta on that day. I wrote a congrat and thankkful letter to their VP for Customer Relationships mentioning the names of the two guys who did it.
I recently tried "to do the right thing" - with patience. My large bag was busted open (zipper broke) and other damage between IAD,layover in DEN & Kalispell this past September. Nothing is more embarassing than gathing your personal items from the floor of the baggage office (they DID put everying in a huge bag). I was unable to determine at that time if anything was missing on the quick assesment. The bag was NOT overpacked, nor was it overweight - it just looked like it took a nasty fall OR something really heavy slammed into it. Good news - the only thing missing was a small personal item that was easily replaced. Bad news - the airline did absolutely NOTHING as far as replacement for my luggage. I even took it to the Better Business Bureau. All I received was a $100.00 voucher for a 'next trip'. It really stinks as my father retired from this particular airline, too.
To all of you that commented, particularly the customer service agents, I want to thank you and all the customer service agents for the service you provide. I have flown over 2,000,000 miles, mostly on Delta. I have sworn at customer service agents before, which was uncalled for. I realize that the customer service agent has very little control over many of my complaints. Unfortunately, they represent their airline and they are On the frontline doing battle every day. Keep up the good work.
I've had good and bad experiences, with Delta and other airlines. I've written letters to airlines saying what a good job the customer service agent/ticket counter agent did, and unfortunately I've had occasion to write to the DOT (since the airlines no linger take complaints seriously themselves) about surly customer service agents. Remark about short connection times is well founded - to make a 35 minute connection at any hub airport, the stars have to align right.
Traveling can be very stressful. I know that because at many times my family may be upset because of the stress and we vent it on each other, but I really like how this experience turned out positively.